Privacy Policy for Iceberg Wheels
At Iceberg Wheels, a car rental service operating from 16-28 Duke Street, Melbourne, Victoria, 3067, Australia, your privacy is paramount. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal data, in conjunction with your access to and use of our car rental services and online platform.
1. Information We Collect
We collect various types of information to provide and improve our car rental and vehicle leasing services. This includes:
- Information you provide directly to us:
- Contact Information: Name, address, phone number (+61 3 9471 1448), email ([email protected]), and driving license details when you register for an account, make a reservation, or contact us.
- Payment Information: Credit card or other payment details when you book a car.
- Rental Preferences: Vehicle type preferences, insurance choices, and any special requests.
- Communication Content: Any messages or feedback exchanged with us.
- Information collected automatically when you use our site:
- Usage Data: Information about how you access and use our online platform, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
- Device Information: Information about the device you use to access our services, such as device type, unique device identifiers, and mobile network information.
- Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our service and hold certain information to enhance your user experience, remember your preferences, and maintain session continuity.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our car rental and vehicle leasing services.
- To process your car rental bookings and complete transactions.
- To communicate with you regarding your reservations, updates, and customer service inquiries.
- To personalize your experience on our site and offer tailored car rental options.
- To improve the functionality and design of our online platform and services.
- To detect, prevent, and address technical issues or fraudulent activities.
- To comply with legal obligations and enforce our terms and conditions.
3. Sharing Your Information
We may share your personal data with third parties in the following situations:
- Service Providers: We may share your data with third-party vendors and service providers who perform services on our behalf, such as payment processing, website hosting, customer support, and analytical services.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as a business asset.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal data when you place an order or enter, submit, or access your personal information. These measures include encryption, firewalls, and secure socket layer (SSL) technology. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Your Data Protection Rights (GDPR and Australian Privacy Principles)
Depending on your location, you may have the following data protection rights:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us at the address provided below.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
7. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or your dealings with our online platform, please contact us:
- By mail: Iceberg Wheels, 16-28 Duke Street, Melbourne, Victoria, 3067, Australia.
- By phone: +61 3 9471 1448
- By email: [email protected]